Customers are the reason you exist

Churn Factors = Retention Predictors

Adoption is the key

Keep your customers by knowing what drives their success, increase revenue by growing from your base.

VCubed helps you maximize your growth, by ensuring each of your customers reaches their full potential.

Know what makes your customers successful, using this powerful data to prevent customers from churning.

Scale your CS teams, while maintaining high retention and expansion.

  • “ I'm a board observer, having recently invested in their last round. It was great to hear how helpful you have been to the CEO. Thank you!! ”

    Partner VC

  • “ Craig provided our company with amazing advice and a roadmap to help scale our customer success processes. From his consultation, we were able to increase exec buy-in, refine our sales-cs handoff process, and increase efficiency with renewal projections. “

    Director, Customer Success

  • "Craig was instrumental in changing how we hired new CSMs. His template to identify empathy and the markings of a good candidate allowed us to bring on long-term employees."

    Director, Customer Success

  • "While Craig's references undoubtedly speak to his expertise and proficiency, I want to emphasize his unique ability to inspire and motivate teams, particularly managers. One of Craig's greatest strengths lies in his talent for building and leading high-performing teams."

    Director, Business Operations

We solve your biggest customer & operations problems

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Your CS team needs to Scale

CS team wants to hire all the time, you are not confident they are operating efficiently and know there is more potential from the team

You don’t recognize your customers are preparing to leave

Retention has been good, however there are indicators that something isn’t right and customers are starting to leave. Are you facing a dramatic increase in Churn? Better to know than hope.

Your CS Leader has potential, not experience

Your current CS leader has lots of potential and has been instrumental in your companies growth and you want to fast track their growth to support your growing companies success

Your are not maximizing your easiest source of revenue, customers

Your existing customers will continue to grow to represent more significant portion of revenue as the companies grow. Is your CS team ready to deliver high NRR through adoption and expansion activities focused on your customer and the value they receive.